Mano Apparel Return Policy
At Mano Apparel, we strive to provide our customers with the highest quality products and a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand how you can initiate a return.
1. Eligibility for Returns:
- You may return items purchased from Mano Apparel within 30 days of the date of delivery.
- To be eligible for a return, items must be in new and unused condition with all original tags, labels, and packaging intact.
- Items that have been washed, worn, damaged, or altered in any way will not be eligible for return.
2. Initiating a Return:
To initiate a return, please follow these steps:
- Contact our Customer Service team at email@example.com to obtain a Return Authorization (RA) number.
- Package the item securely and include the RA number on the outside of the package.
- Send the package to the Return Address provided, including all original packaging and a copy of the packing slip or invoice.
3. Refunds and Processing:
- Once we receive your returned item, we will inspect it for eligibility.
- If the return is approved, we will process a refund to the original payment method used for the purchase within 3 business days.
- Shipping and handling fees are non-refundable unless there was an error on our part.
- If you would like to exchange an item, please follow the return process and place a new order for the item you want.
- We do not accept returns on items marked as final sale or clearance.
- Returns of personalized or customized items may be subject to approval on a case-by-case basis.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately for assistance. We will work to resolve the issue promptly.
7. Contact Us:
If you have any questions or need further assistance with your return, please reach out to our Customer Service team at [customer service email or phone number].
Mano Apparel reserves the right to modify or update this return policy at any time. Please check our website or contact our customer service for the most current information.
Thank you for shopping with Mano Apparel. We value your satisfaction and look forward to assisting you with your returns.